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Terms and Conditions

RECRON TERMS AND CONDITIONS Holiday accommodations

These RECRON conditions were drawn up in consultation with the Consumers' Association and the ANWB, within the framework of the Self-Regulation Coordination Group (CZ) of the Social and Economic Council and came into effect on 1 July 2016.

Article 1: Definitions
In these terms and conditions the following terms shall have the following meanings:
a. holiday accommodation: tent, folding camper, camper van, (static) caravan, bungalow, summer house, hiker's cabin and the like;
b. entrepreneur: the company, institution or association that makes the holiday accommodation available to the holidaymaker;
c. holidaymaker: the person who enters into an agreement with the entrepreneur regarding the holiday accommodation;
d. co-recreationalist: the person(s) also indicated on the agreement;
e. third party: any other person, other than the holidaymaker and/or his/her fellow holidaymaker(s);
f. agreed price: the fee paid for the use of the holiday accommodation; a price list must be provided to indicate what is not included in the price;
g. costs: all costs for the entrepreneur related to the operation of the recreational business;
h. information: written and electronic data about the use of the holiday accommodation, the facilities and the rules regarding the accommodation;
i. Disputes Committee: Disputes Committee for Recreation in The Hague, composed by ANWB, Consumers' Association and RECRON;
j. cancellation: the written termination of the agreement by the holidaymaker, before the commencement date of the stay.
k. a dispute: if a complaint submitted to the entrepreneur by the holidaymaker has not been resolved to the satisfaction of the parties.

Article 2: Content of the agreement
1. The entrepreneur makes available to the holidaymaker, for recreational purposes, i.e. not for permanent residence, a holiday home of the type or type agreed upon, for the agreed period and the agreed price.
2. The entrepreneur is obliged to provide the written information on the basis of which this agreement is also concluded to the holidaymaker in advance. The entrepreneur will always inform the holidaymaker in writing of any changes to this in a timely manner.
3. If the information deviates significantly from the information provided when entering into the agreement, the holidaymaker has the right to cancel the agreement without costs.
4. The holidaymaker is obliged to comply with the agreement and the associated information. He ensures that fellow holidaymaker(s) and/or third party(ies) who visit him and/or stay with him comply with the agreement and the associated information.
5. If the provisions of the agreement and/or the associated information conflict with the RECRON conditions, the RECRON conditions shall apply. This shall not affect the fact that the holidaymaker and the entrepreneur may make individual additional agreements in which these conditions are deviated from to the advantage of the holidaymaker.

Article 3: Duration and termination of the agreement
The agreement ends automatically after the expiry of the agreed period, without any notice of termination being required.

Article 4: Price and price changes
1. The price is agreed on the basis of the rates applicable at that time, which have been determined by the entrepreneur.
2. If, after the agreed price has been determined, additional costs arise due to an increase in costs on the part of the entrepreneur as a result of a change in charges and/or levies that directly relate to the holiday home or the holidaymaker, these can be passed on to the holidaymaker, even after the agreement has been concluded.

Article 5: Payment
1. The holidaymaker must make payments in euros, unless otherwise agreed, in compliance with the agreed terms.
2. If the holidaymaker, despite prior written notice, fails to meet his payment obligation or fails to do so properly within a period of two weeks after the written notice, the entrepreneur has the right to terminate the agreement with immediate effect, without prejudice to the entrepreneur's right to full payment of the agreed price.
3. If the entrepreneur is not in possession of the total amount due on the day of arrival, he is entitled to deny the holidaymaker access to the holiday accommodation, without prejudice to the entrepreneur's right to full payment of the agreed price.
4. The extrajudicial costs reasonably incurred by the entrepreneur, after a notice of default, shall be borne by the holidaymaker. If the total amount is not paid on time, the statutory interest rate on the outstanding amount will be charged after written notice.

Article 6: Cancellation
1. In case of cancellation, the holidaymaker pays compensation to the entrepreneur. This amounts to:
in case of cancellation more than three months before the commencement date, 15% of the agreed price; in case of cancellation within three to two months before the commencement date, 50% of the agreed price; in case of cancellation within two to one month before the commencement date, 75% of the agreed price; in case of cancellation within one month before the commencement date, 90% of the agreed price; in case of cancellation on the day of the commencement date, 100% of the agreed price.
2. The fee will be refunded pro rata, after deduction of administration costs, if the place is reserved by a third party on the recommendation of the holidaymaker and with the written consent of the entrepreneur, for the same period or part thereof.

Article 7: Use by third parties
1. Use of the holiday accommodation by third parties is only permitted if the entrepreneur has given written permission for this.
2. Conditions may be attached to the consent given, which must then be recorded in writing in advance.

Article 8: Early departure of the holidaymaker
The holidaymaker owes the full price for the agreed rate period.

Article 9: Interim termination by the entrepreneur and eviction in the event of an attributable shortcoming and/or unlawful act
1. The entrepreneur can terminate the agreement with immediate effect:
a. If the recreational user, fellow recreational user(s) and/or third party(ies) fail to fulfil the obligations under the agreement, the associated information and/or government regulations, despite
prior written warning, does not comply or does not comply properly and to such an extent that, according to standards of reasonableness and fairness, the entrepreneur cannot be expected to continue the agreement;
b. If the recreational user, despite prior written warning, causes a nuisance to the entrepreneur and/or fellow recreational users, or spoils the good atmosphere on or in the immediate vicinity of the site;
c. If the holidaymaker, despite prior written warning, uses the holiday accommodation in a way that is contrary to the intended use of the site.
2. If the entrepreneur wishes interim termination and eviction, he must inform the holidaymaker of this by personally delivered letter. In that letter, the holidaymaker must be informed of the possibility of submitting the dispute to the Disputes Committee. The written warning may be omitted in urgent cases.
3. After cancellation, the holidaymaker must ensure that the holiday accommodation is vacated and the grounds are left as soon as possible, but no later than within 4 hours.
4. In principle, the holidaymaker remains obliged to pay the agreed rate.

Article 10: Legislation and regulations
1. The entrepreneur shall at all times ensure that the holiday accommodation, both internally and externally, meets all environmental and safety requirements that may be imposed on the holiday accommodation by the government.
2. The holidaymaker is obliged to strictly observe all safety regulations applicable on the site. He also ensures that fellow holidaymaker(s) and/or third parties visiting him and/or staying with him strictly observe the safety regulations applicable on the site.

Article 11: Maintenance and construction
1. The entrepreneur is obliged to keep the recreational area and the central facilities in a good state of maintenance.
2. The holidaymaker is obliged to keep the holiday home and its immediate surroundings in the same condition as when the holidaymaker received it during the term of the agreement.
3. The recreational user, fellow recreational user(s) and/or third party(ies) are not permitted to dig, cut down trees, prune shrubs or carry out any other activity of a similar nature on the site.

Article 12: Liability
1. The statutory liability of the entrepreneur for damages other than personal injury and death is limited to a maximum of € 455,000 per event. The entrepreneur is obliged to insure himself for this.
2. The entrepreneur is not liable for an accident, theft or damage on his premises, unless this is the result of a shortcoming attributable to the entrepreneur.
3. The entrepreneur is not liable for the consequences of extreme weather conditions or other forms of force majeure.
4. The entrepreneur is liable for disruptions to utility services, unless he can invoke force majeure.
5. The holidaymaker is liable to the entrepreneur for damage caused by the actions or omissions of himself, the fellow holidaymaker(s) and/or third parties, insofar as the damage can be attributed to the holidaymaker, the fellow holidaymaker(s) and/or third parties.
6. The entrepreneur undertakes to take appropriate measures after the recreational user has reported nuisance caused by other recreational users.

Article 13: Dispute resolution
The recreational user and the entrepreneur are bound by decisions of the Disputes Committee.
2. All disputes relating to the agreement are subject to Dutch law. Only the Disputes Committee or a Dutch court is authorized to hear these disputes.
3. In the event of a dispute regarding the conclusion or implementation of this agreement, the dispute must be submitted to the Disputes Committee in writing or in another form to be determined by the Disputes Committee no later than 12 months after the date on which the holidaymaker submitted the complaint to the entrepreneur.
If the entrepreneur wants to submit a dispute to the Disputes Committee, he must ask the recreational user to state within five weeks whether or not he wants to come to the Disputes Committee. The entrepreneur must also announce that he will consider himself free to submit the dispute to the court after the expiry of the aforementioned period.
In those places where the conditions refer to Dispute Committee, a dispute can be submitted to the court. If the recreational user has submitted the dispute to the Dispute Committee, the entrepreneur is bound by this choice.
4. For the handling of disputes, reference is made to the Regulations of the Disputes Committee for Recreation. The Disputes Committee is not authorised to handle a dispute relating to illness, injury, death or the non-payment of an invoice that is not based on a material complaint.
5. A fee is due for the handling of a dispute.

Article 14: Compliance Guarantee
1. RECRON will take over the obligations of a RECRON member towards the recreational user, imposed on him in a binding advice by the Disputes Committee, under the conditions agreed between RECRON and the Consumer Disputes Committee Foundation, if the entrepreneur in question has not fulfilled these within the period set for this in the binding advice.
2. If the entrepreneur has submitted the binding advice to the civil court for review within two months of the date thereof, any compliance with the binding advice will be suspended until the civil court has rendered a ruling. 3. In order to apply the compliance guarantee, the recreational user must submit a written appeal to RECRON.

Article 15: Amendments
Changes to the RECRON conditions can only be made in consultation with the consumer organisations, represented in this case by the ANWB and the Consumers' Association.